The telecommunications industry has seen a lot of changes over the years, with PBX (Private Branch Exchange) technology leading the way. With PBX Phone Systems, organization team members are able to connect to each other within their network and also have a gateway to lines outside the organization. Just a few years back, these systems were costly and lacked flexibility and therefore a lot of SMEs were not interested.

VoIP PBX has since changed this narrative, making PBX Phone Systems more affordable due to their scalability and feature-rich options.

In this article, we will explore the benefits of using VoIP PBX Phone Systems and why you should consider migrating from your existing Analog Phone System to VoIP. Even though traditional PBX systems are still widely used by many organizations, VoIP PBX systems are quickly becoming the preferred option thanks to their affordability, flexibility, and advanced features.

1. Scalability & Flexibility

Organizations can easily add or delete phone extensions depending on their requirements. VoIP PBX systems can be expanded without the need for costly new equipment and wiring. They also have the advantage of geographical scalability allowing you to route calls over the internet. In terms of phone line mobility, these systems can be used with mobile or desktop pc applications allowing users to have connectivity anywhere anytime.

2. Feature Rich

Enjoy features across different platforms like email, instant messaging, and voice calls, all in one application. Calls can be routed automatically via IVR (Interactive Voice Response) to the most appropriate extension or employee based on the caller’s needs ensuring calls are routed to the right agent or department, consequently improving customer satisfaction.